Kay Romanillos

As the Director, Global Operations in the Philippines, Kay runs the team not only from a management and operational perspective, but also from a mentoring perspective. She comes to us with 19 years of ops experience in the captive and non-captive BPO industry. At Next Reason, she handles a variety of roles: managing the team, working directly with customers, evaluating metrics and performance, coaching and mentoring, and planning activities to bring the team together. As a co-worker described her, “She has an innate ability to listen and understand what each person needs to help them thrive."