Chad Cravens

Chad Cravens is an experienced professional in customer service and consumer experience, currently serving as the Director of Customer Service at Autonomy since September 2021. In this role, Chad collaborates with multiple departments to uphold brand reconciliation processes and enhance operational efficiency. Previously, Chad held the title of Experience Owner Lead at USAA from January to August 2021, where human-centered design was employed to enhance member experiences. Chad's extensive background includes a decade as the Director of Consumer Experience at TrueCar, Inc., where leadership focused on improving customer satisfaction across a vast client network and regulatory partners such as USAA. Earlier in Chad's career, as the National Sales Operations Manager at CarsDirect.com, leadership was provided to maximize sales opportunities and oversee consumer communications.