Ancor Trujillo Downes

Ancor Trujillo Downes has over 20 years of work experience in various roles and industries. Ancor began their career at Instituto Tecnológico y de Energías Renovables ITER S.A., where they worked as an Asistente Laboratorio en Prácticas from 1998 to 2001. In 2008, they joined Riconet Tenerife S.L. as an Administrador de Sistemas y Redes and later transitioned to the role of Especialista Gestión Documental from 2014 to 2015.

In 2009, Ancor Trujillo Downes joined SEREM Consultoría Empresarial and Atos Consulting as a ServiceDesk Nivel2 and ServiceDesk Nivel 2 respectively, where they stayed until 2014. Following this, they joined Nexthink in 2016 and has held various roles within the company. Ancor started as a Product Support Engineer and underwent Level 3 Product Support training. Ancor then progressed to become a L3 Product Support Engineer, L3 Product Support Technical Lead, and finally, a Product Support L3 Technical Team Lead. Currently, they are working as the Key Accounts Manager & Escalation Manager EMEA at Nexthink.

Throughout their career, Ancor Trujillo Downes has gained extensive experience in technical support, project management, and customer relationship management. Ancor has demonstrated their expertise in problem-solving, leadership, and providing exceptional support to clients.

Ancor Trujillo Downes attended the Escuela Superior Luther King from 2006 to 2008, where they earned a degree as a Técnico Superior en Administración de Sistemas Informáticos (Higher Technician in Administration of Information Systems) in the field of Information Technology.

Prior to that, from 1997 to 2003, they studied at the Universidad de La Laguna, although they did not complete their degree. Ancor was pursuing a licenciatura en química (Bachelor of Chemistry) during that time.

In addition to their formal education, Ancor Trujillo Downes obtained the ITIL Foundation V3 certification from PeopleCert in November 2018.