Ted MacDonald

Business Process Transformation professionals committed to creating unique value and competitive advantage for every client partner, either small or large. By combining Proven Expertise, Continuous Process Improvement / Best-Practice, Technology Innovation, and Global Multi-Lingual/Multi-Cultural capability we deliver on high-value customer engagement/contact center solutions which:  Create competitive advantage and loyalty through excellence-in-service  Reduce cost through Process Improvement / Best-Practice and Technology Innovation  Deliver Top-line revenue impacts through an industry leading retention and sales practice  Maximize technical support / remote diagnostic value though First-Contact-Resolution, Service/Product Trending, and agent knowledge  Provide service impact across the globe in nearly every language/culture  Mitigate risk with proven process and execution Our team crafts agile service / support solutions that transform the customer service/support environment delivering measurable business outcomes. What does this mean? NexxLinx deploys a fully dedicated, motivated team of client advocates, from agent to program director. We manage each customer contact as an opportunity to evaluate customer preferences and expectations in order to improve the underlying business process. We reward our team for improving your business through gamification and incentives. Several qualities clearly differentiate us from the standard, “shift the work to cheaper locations” outsourcer:  We stand behind our solutions by committing to innovation and improvements that provide year-over-year improvements to service cost / customer satisfaction  We provide rapid time-to-value and business agility allowing our partners leverage Real-time change for competitive advantage and Shareholder Value  We earn a Trusted-Advisor relationship with clients