Shanice F.

Shanice F. is a Customer Success Manager with extensive experience in customer experience and operations across multiple organizations. Currently employed at NICE since July 2024, Shanice previously held the same title at Playvox by NICE from October 2022 to July 2024, where retention occurred during the company's acquisition. Prior experience includes roles at Freetrade, where significant contributions were made as a Customer Experience Specialist and Manager, focusing on initiatives such as the Voice of the Customer forum and leading Quality Assurance programs. Shanice's earlier career included positions at Trouva, PizzaExpress, and Greggs, complemented by a BA (Hons) in International Hospitality Management from Bournemouth University, completed in 2018.