Michael S.

Michael S. has a wealth of experience in leading operational excellence and driving continuous improvements within various organizations. Currently serving as the Lead Director of Medicare Member Experience at Aetna, Michael leverages their expertise in Six Sigma and business strategy to enhance member experiences. With previous roles in companies such as Citizens and The Hartford, Michael has proven their ability to drive bottom line benefits through methodologies such as Lean Six Sigma, Design Thinking, and process redesign. As an Adjunct Professor at Nichols College and University of Bridgeport, Michael also shares their knowledge with upcoming business and engineering professionals.