The Quality Assurance team is responsible for quality checking core functions within Audio processingworkflows. A total of 5% of all work is QA’d, and the Quality Assurance team will verify proper data entry andproper adherence to policy.
Job Responsibilities:
- Learn multiple functions within the processing workflow.
- Understand guidelines and policies for each distinct function that will be QA’d
- Navigate internal systems to pull data for review
- Review processing actions for completeness and correctness
- Identify and document processing errors
- Adhere to daily quality and productivity targets
- Communicate trends to management team when observed
- Adhere to strict confidentiality standards
- Assist with special projects as needed
Role Requirements:
- High School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)
- 1 year experience in a production or related environment
- Strong analytical, critical thinking, and decision making skills
- Excellent written and verbal communication skills
- Strong reading comprehension for documented procedures
- Computer and typing skills (data entry)
- Ability to work in a fast paced production environment and meet delivery deadlines
Shift Requirements:- 10:00AM-6:30PM Eastern Time M-F