Volker Wittke

Volker Wittke is an experienced professional in customer care and quality management, currently serving as Customer Care Senior Manager Europe at Nilfisk since January 2023, focusing on developing a customer-centric culture and managing a team of 25 employees. Prior roles include Manager Qualitätsmanagement Prozesse and Head of Customer Service Central Europe at Yves Rocher Central Europe, where responsibilities encompassed analyzing processes and enhancing customer experience across Germany, Austria, and Switzerland. Wittke has also led Telesales operations and conducted international change workshops, showcasing expertise in team leadership and cross-department collaboration. Earlier career experiences include team leadership at GMS Dialog GmbH, a marketing role at Masterkitchen GmbH, and a production leadership position at Primavista GmbH. A graduate of VWA Hochschule für berufsbegleitendes Studium with a degree in Kommunikationsfachwirt VWA, Wittke also holds an Allgemeine Hochschulreife from Kaufmännische Schule 1 Stuttgart.