Isabella Travassos

Isabella Travassos has a diverse work experience spanning different roles and companies. Isabella is currently working as a Client Support Specialist at Ninety.io since May 2023. In this role, Isabella provides support to clients and participates in weekly team meetings to track progress.

Prior to this, Isabella worked at TaxBit from September 2021 to May 2023. Isabella held multiple roles during their tenure, including Customer Excellence Team Lead, Concierge Senior Customer Support, and Product Specialist. As a Customer Excellence Team Lead, they managed a team of 10 and developed performance plans to improve quality and overall performance. In their role as a Concierge Senior Customer Support, they troubleshooted technical issues and provided product assistance to premier customers. As a Product Specialist, Isabella assisted customers with inquiries related to the crypto-tax universe and supervised team projects.

Before joining TaxBit, Isabella worked at Vivint from June 2019 to September 2021. Isabella started as an Account Creation and Services representative, managing customer accounts and resolving billing and installation inquiries. Later, they took on the role of a Performance Specialist Account Creation & Services, where they led customer support team initiatives and analyzed team metrics for performance improvements. Isabella also trained customer support agents and implemented efficient communication systems.

Isabella Travassos began their career at Target as a Customer Service Associate from November 2017 to June 2019.

Throughout their work experience, Isabella has demonstrated their ability to provide excellent customer support, manage teams, troubleshoot technical issues, and improve performance metrics.

Isabella Travassos completed their high school education and obtained a High School Diploma at Timpanogos High School between 2016 and 2019. Isabella then pursued a Bachelor of Science (BS) degree in Psychology at Utah Valley University, where they studied from 2019 to 2022.