Michael Taylor, MBA, PMP

Michael Taylor, MBA, PMP has a diverse and extensive work experience spanning over several companies.

Michael currently holds the position of SVP, Customer Success at Nitel, a role they started in November 2022.

Prior to Nitel, they worked at ClickDimensions from 2017 to 2022, where they held various executive positions. Michael was the Chief Customer Officer from January 2021 to August 2022, responsible for global post-sales strategy and performance. Michael also served as the SVP of Global Customer Operations from January 2019 to December 2020, where they oversaw various functions including customer onboarding, success, support, and product consulting. Additionally, they were the Vice President of Global Customer Success and Operations from November 2017 to December 2018.

Before ClickDimensions, Michael Taylor held the role of Vice President - Customer Success at Zycus from December 2015 to November 2017. In this role, they led the strategy and execution for post-sales account strategy globally.

From 2008 to 2015, they worked at CareerBuilder.com in multiple senior director and managerial roles. Michael was the Senior Director of Customer Success and Support from September 2011 to November 2015, overseeing the lifecycle customer experience for B2B North America customers. Prior to that, they held other senior director roles managing customer operations, implementation and fulfillment, and customer service.

At AT&T Consumer Online Marketing, they held various roles from 2000 to 2008. Michael served as the Lead Online Product Marketing Manager from September 2006 to April 2008, where they owned the Broadband DSL Self-Help/Repair product. Michael also held the position of Manager, Customer Email Product and Process, Offshore Implementation Lead, Manager of Solutions Development Lab, Quality Manager and Trainer, and Customer Service Specialist during their time at AT&T.

Overall, Michael Taylor's work experience showcases their expertise in customer success, post-sales strategy, executive leadership, and team management.

Michael Taylor, MBA, PMP has a diverse education history. Michael first attended Bucknell University from 1995 to 2000, where they obtained a Bachelor's degree in Music (BMusic) with a focus on Music History. Following this, Michael pursued further education at Emory University's Goizueta Business School from 2011 to 2013, earning their Master of Business Administration (MBA) degree. In 2010, they attended The Wharton School and completed the High-Potential Leaders Program, which enhanced their leadership skills. In addition to their degrees, Michael obtained the Project Management Professional (PMP) certification from the Project Management Institute in January 2007.