Luis Ortiz Jr.

Luis Ortiz Jr. currently serves as the Head of Customer Experience at Noble House Home Furnishings, LLC since May 2020, focusing on enhancing customer experience through global collaboration with the quality control team to improve safety, efficiency, and cost reduction via various initiatives. Prior to this role, Luis held the position of Vice President of Operations at Applied Perceptions LLC from November 2004 to May 2020, where significant workforce expansion from 20 to over 150 employees and establishment of a second location occurred, alongside achieving a retention rate of less than 10% and maintaining $120 million in annual sales.