Solutions Engineer

Noibu is Canada’s Capital city’s fastest-growing technology company.  We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.

We're a dedicated team, driven by 4 values; Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest Growing Company, 12th in Deloitte Technology Fast 500, #2 in Canada for Deloitte's Fast 50 in Technology, and #4 on Forbes Canada's Best Startup Employers. If you're interested in joining a team poised for greatness, we hope you'll apply! What you'll be doing:

• Collaborating closely with customers to ensure they are utilizing the product to its full potential, with a focus on building different workflows for different business units.
• Participating in and leading technical calls with developers to assist in resolving Noibu identified bugs.
• Acting as the primary technical point of contact, liaising with Customer Success Managers (CSMs) to address larger issues.
• Serving as a Noibu Architecture Subject Matter Expert (SME) with a strong understanding of its functionality (not code-level expertise).
• Conducting live training sessions with developers to ensure that all customers, both new and existing, are proficient in debugging errors.
• Providing support for technical issues via ZenDesk tickets.

Who you are:

• Experience in SaaS environments in a high-touch, customer-facing position.
• Applied experience with back and front-end web applications to answer questions, troubleshoot and solve unique problems with third-party developers (Javascript, HTML, CSS, etc.).
• Have excellent communication skills, you are comfortable working with and supporting stakeholders at all levels of the organization about topics that vary from operational strategy to specific tactical details.
• Ownership mentality; ability to take an idea and run with it.
• High emotional intelligence - you enjoy building relationships, value collaboration and have a good sense for others' motivations.
• Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment.