Yumel Espino

Call Center Team Lead at Nomad Desk

Yumel Espino currently serves as a Campaign Manager at NomadDeskUS, a position held since August 2021, where responsibilities include overseeing patient referrals and call center campaigns, along with managing a bilingual team to enhance patient support. This role emphasizes recruiting, training, and coaching team members while optimizing service workflows to ensure quality healthcare access for diverse communities. Prior to this, Yumel worked as an Interpreter at LanguageLine Solutions from July 2019 to May 2020, specializing in triadic calls in English and Spanish. Yumel holds a degree in Business and International Commerce from Universidad Autónoma de Sinaloa, obtained in 2021.

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