Niklas Jensie

Niklas Jensie has extensive work experience in the IT industry. Niklas is currently the Head of Product Support at Norce since January 2022. Prior to that, they worked at Stena Group IT as the Service Management Development Manager from June 2020 to January 2022.

Niklas has also held various positions at Stena IT from 2014 to 2022, including Incident Process Owner & Incident Manager, Head of Shared Support, and Servicedesk Manager. Before joining Stena IT, they worked as an Incident Process Owner at Stena IT Operations via DFind from May 2014 to November 2014.

In 2013, Niklas worked at Enera International as a Software & System Support Technician, where they were responsible for system support functions and setting up Microsoft CRM as the company's Case Management System. Niklas also worked as a Technical Consultant for Global Event at Ad Pleno during the same period.

Prior to that, they gained experience at SCA Hygiene Products as an IT Technician/Service Desk Analyst from August 2012 to October 2013 and as a Local IT Support/IT Technician from September 2005 to July 2012. Before entering the IT industry, they worked at Rockhouse AB (formerly CD Specialisten) as an IT Responsible/Store Clerk/Mail Order Responsible from August 2000 to May 2005, and as a Store Clerk from September 1994 to March 1999.

Niklas Jensie attended Burgårdens Gymnasieskola from 1994 to 1995, where they studied the Naturvetenskaplig Linje. In addition to their formal education, they obtained certifications including ITIL Lifecycle Service Operation from Axelos in September 2015 and ITIL Foundation v3 2011 in June 2014. The institution for the ITIL Foundation certification is unknown.