Cecilia Lundberg

Cecilia Lundberg is an experienced professional in customer service and financial crime prevention with a focus on anti-money laundering (AML) processes. Currently, Cecilia serves as the Head of Customer Due Diligence at Nordnet Bank AB, responsible for AML Customer Due Diligence on a Nordic level since February 2022. Prior to this role, Cecilia was the Customer Service Manager at SPP, leading the customer service unit and recognized as Sweden's best customer service in insurance in 2022. Additionally, Cecilia held various leadership positions at Nordea, overseeing customer care teams and ensuring high performance through coaching and collaboration. Cecilia’s career began at Swedbank, where responsibilities included operational management of customer support and participation in system implementations, further enhancing expertise in customer service and financial operations.