Samantha Chapman

Samantha Chapman is currently a Quality Assurance & Training Specialist at North End Teleservices. Samantha previously worked as a Customer Service Representative at Complete Call Solutions from August 2016 to October 2017. Prior to that, they were an Assistant head housekeeper at Red Roof Inn & Suites from July 2014 to September 2016.

Samantha Chapman has a background in customer experience and holds an associate's degree in business administration, management, and operations from Metropolitan Community College. Samantha also has a high school diploma in general studies from Battle Creek Public Schools (BCPS). In addition, Samantha has completed several LinkedIn certificates, including Increasing Collaboration on Your Team, Phone-Based Customer Service, Creating Positive Conversations with Challenging Customers, and Customer Service and Support During Economic Downturns.