Markus Väänänen

Markus Väänänen is a seasoned professional in customer support and operations management, currently serving as the Customer Support Manager at Northmill, where oversight of daily operations for the Finnish Consumer market is a primary responsibility. With extensive experience as a Private Investor focused on innovative ventures, Markus has held key positions in various organizations, including Critical Incidents Manager at Voi Technology and Head of Support at Wolt, where leadership led to the scaling of the support team from 70 to 240 members. Previous roles include Senior Service Delivery Lead at Klarna, Community Operations Lead at Uber, and Credit Team Leader at American Express, among others. Markus holds an Associate's Degree in Export & Marketing from Stockholm International Business School and has pursued education at Stockholm University and Försvarshögskolan.