Customer Service and Operations

The Customer Service and Operations team at Northumbrian Water Group is dedicated to ensuring the delivery of exceptional customer experiences across water and sewerage services. This team manages customer inquiries, handles complaints, and oversees the operational efficiency of water supply and wastewater treatment processes, while also implementing strategic initiatives to improve service performance and response to flooding incidents. Through collaboration and effective management, they work to maintain high standards of service quality and address the needs of customers in both the North East and South East of England.