Ludovic Coppin

Ludovic Coppin has extensive experience in customer service management, currently serving as Directeur des Services Clients at Novacel Optical since February 2007, where responsibilities include overseeing the structuring of the customer service department and managing a team of 180 employees. Prior to this role, Ludovic was Responsable Opérations at Maximo from April 2003 to January 2007, where Ludovic led initiatives to expand the company's call center operations and managed daily team activities. Earlier career experience includes serving as Responsable d'opération at b2s – Business Support Services and as Superviseur de centre d’appels at Teleperformance, emphasizing client relations and team management. Ludovic holds a BTS degree in Vente from AlphaDiese, completed in 2001.