Filipe Rocha

Filipe Rocha is a seasoned professional with extensive experience in customer service and team management. Currently serving as a Team Manager at NovaDAX since April 2021, Filipe previously worked at Teleperformance as an Expert in Interaction, handling complex cases in the travel services industry. Prior roles include Customer Support Specialist at Atlas Quantum, where Filipe provided multi-channel support, and Lifestyle Manager at Ten Lifestyle Group, focusing on travel arrangements for high-value clients. Earlier experience also includes a position as a Quality Assurance Analyst at Teleperformance, conducting evaluations and coaching for performance improvement.