Jackelline Quirino

Jackelline Quirino has a diverse work experience in various roles and industries. Jackelline currently works at NovaDAX as a Customer Experience personnel since June 2021. Prior to this, they worked at Concentrix as a Customer Experience Mercado Livre from February 2020 to January 2021.

Before joining Concentrix, Jackelline worked at Porto Seguro where they served as a Central de Atendimento 24hrs. In this role, they provided customer service to individuals and legal entities regarding insurance matters, including automobile, residential, and fleet insurance from Itaú, Porto Seguro, and Azul Seguros. Jackelline also directly interacted with service providers for automobile and residential services to ensure excellent service. Jackelline'semployment at Porto Seguro spanned from February 2018 to August 2019.

Prior to their time at Porto Seguro, Jackelline worked at Konecta Brasil as an Analyst of Atendimento Santander. In this role, they assisted Santander's Van Gogh customers by providing support with applications, statements, and credit card invoices. Jackelline was also responsible for customer retention and handling disputes related to unauthorized credit charges. Jackelline'stenure at Konecta Brasil was from December 2016 to January 2018.

Jackelline also gained experience in the commercial sector. Jackelline worked as an Analyst Comercial at Confecção Golden Dress from April 2016 to August 2017. Jackelline also had a similar role at Maximus Importação e Exportação from December 2014 to April 2016.

In addition, Jackelline worked at InCor - HCFMUSP as an Agente de Saúde from May 2013 to August 2014.

Overall, Jackelline has a strong background in customer experience and commercial roles, with experience in the finance, insurance, and fashion industries.

Jackelline Quirino has a diverse education history. Jackelline pursued a Full Stack Web Development program at Digital House Brasil, focusing on computer programming. In 2019, they also completed a Piscine program at 42 São Paulo, specializing in programming in C. Additionally, they attended a JavaScript workshop at WoMakersCode in the same year. More recently, Jackelline started their degree in Analysis and Systems Development at Centro Universitário FAM, specializing in Information Technology, which is expected to be completed by 2023. Apart from their degree programs, they have also taken courses in Customer Experience Management and User Experience at FIAP. Furthermore, they completed a customer service course called "Customer Service: Curso de atendimento ao cliente de A a Z" on Udemy.