Rica Maricel Brocal

Rica Maricel Brocal has extensive experience in the business development and customer service sectors, holding various leadership positions since 2004. Most recently, Rica served as a Business Development Specialist and Regional Team Manager at STAFFVIRTUAL from May 2021 to January 2024. Prior roles include Team Manager at SYKES, Team Coach at Sitel Group, and Operations Team Lead at Sequential Technology International. Rica has also worked as a Customer Service Team Lead at ResultsCX, Subject Matter Expert at Alorica, and Technical Support Specialist at both Sutherland Global Services Ltd and TTEC. Rica began the career as a Customer Service and Technical Support representative at E-PLDT Ventus. Rica holds a Bachelor of Science degree in Nursing from Dominican College of San Juan.