Pratik Aggarwal

Pratik Aggarwal is an experienced professional currently serving as Assistant Manager at Novo since March 2021, specializing in areas such as process excellence, automation, team management, and compliance within customer experience and anti-money laundering frameworks. Prior to Novo, Pratik held roles such as Operations Team Lead and Senior Operations Analyst, focusing on fraud detection, compliance, project management, and KYC processing. Experience includes positions at Wipro Limited as Senior Analyst, American Express as Business Analyst, and CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED as Senior Customer Service Representative. Pratik obtained a Master’s degree in Economics from Indira Gandhi National Open University and a Bachelor's degree from Delhi University. Skills encompass process improvement, operational strategy, risk management, and regulatory compliance.