Elana Botha

Senior Customer Support Specialist at Nowsta

Elana Botha has a diverse work experience spanning over several years. Most recently, they worked as a Customer Support Specialist at Nowsta, starting in October 2022. Prior to that, they held the role of a Web Content Writer at Like and Share Marketing since April 2022. Elana also worked as a Brief Based Writer at Absolute Mama Magazine starting in February 2021. Elana has experience as a Customer Support Specialist at Lunchbox from May to September 2022. Earlier in their career, Elana worked as a Content Writer & Virtual Assistant at Equanimity Art, where they created online content and copy for various websites. Before that, they were Retrenched - Network Support Team Manager at Microgaming from January 2011 to October 2020. Additionally, Elana has previous experience as a Chat Host/Chat Support at Piggs Peak Online and Redshift Digital. Elana also worked as a Personal Assistant for a private medical position at Carol Carey and as a General Assistant on a summer contract at Atholl Centre.

Elana Botha has a diploma in Journalism and Media Studies from Damelin, which they obtained from 2004 to 2007. In order to further enhance their skills, they also completed a Creative Writing Course in Journalism at the Independent Newspaper Group in 2004.

In 2012, Elana pursued a Project Management Certification 1 from CollegeSA, which they successfully completed in 2013. Following this, they continued their education by obtaining a Project Management Certification 2 from the same institution, which was completed in 2014.

Elana also holds a Project Management Professional Certificate from Damelin Correspondence College South Africa, although the specific details regarding the date of obtaining this certification are unknown.

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Timeline

  • Senior Customer Support Specialist

    July 1, 2023 - present

  • Customer Support Specialist

    October, 2022

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