David Sunderland

David Sunderland has a diverse and extensive work experience in various companies and roles.

David currently holds the position of Global Head of Customer Experience at Nozomi Networks since July 2021.

Prior to that, David served as the CEO of Change Engine from January 2018 onwards.

In addition to their corporate positions, David also has experience as a Faculty Advisor and Mentor for the Customer Experience Certificate Program at the University of Houston, C.T. Bauer College of Business since February 2021.

From March 2018 to July 2021, David held the role of Vice President of Customer Success and Operations at Aurea Software. In this role, they oversaw a $34M global budget and managed a team of 250 employees. David achieved significant successes including revenue growth, client service improvement, cost reduction, and the development of a remote workforce.

From December 2014 to February 2018, David served as Sr. Director of Customer Success & Operations at Forcepoint LLC (formerly Raytheon|Websense). David managed a $30M global budget and a team of 30 employees.

David also held the position of Director of Customer Experience at Sunquest Information Systems from July 2013 to December 2014. In this role, they oversaw a $15M global client experience program and managed a team of 120 employees.

Finally, David started their career at Symantec in May 2006 as a Manager of Customer Support & Operations. David worked their way up through various roles and responsibilities, including promoting to Senior Support Engineer, Critical Situation Manager, and Support & Operations Manager.

Overall, David Sunderland has gained extensive experience in customer experience and operations roles, demonstrating expertise in strategic planning, revenue growth, client service, retention, and team management.

David Sunderland received a Bachelor of Science degree in Information Technology from Western Governors University. In addition, they obtained several certifications in various areas, including A+, CCNA, Certified Support Manager, Database +, Kaizen, Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, Network +, Oracle Administrator, Oracle SQL Expert, PMP, and Security +. No specific information about the dates of obtaining these certifications is provided.