Shane Patterson

Shane Patterson has a diverse work experience spanning over two decades. Shane currently works as a Project Specialist at NRC Health, a role they started in August 2021. Prior to their current position, Shane spent over 12 years at Gould Medical Foundation, where they held the role of Decision Support - Developer I / Patient Experience Project Lead. In this role, they partnered with leadership to implement best practice methodologies for process improvement and patient experience. Shane managed and analyzed quantitative data provided by consumer research vendors to optimize patient experience outcomes. Before joining Gould Medical Foundation, Shane worked at American Medical Response as a Customer Service Trainer, where they designed and delivered training programs for customer service staff. Shane was recognized for creating a engaging learning environment while focusing on company goals and customer satisfaction. In the early part of their career, Shane worked at GC Services Limited Partnership as a Quality Assurance professional, conducting audits and monitoring processes within the telecommunication industry. Overall, Shane's work experience demonstrates their expertise in project management, data analysis, training, and quality assurance.

Shane Patterson's education history includes attending Modesto Junior College from 1996 to 1998, where they studied Computer Science. Although they did not obtain a degree from this institution. More recently, from 2021 to 2025, they pursued a Bachelor of Science (BS) degree in Business Administration and Management, General at the University of Phoenix.

In addition to their formal education, Shane Patterson has also obtained certifications. In July 2021, they completed a certification called "Becoming a Six Sigma Green Belt" at LinkedIn. Prior to that, in December 2017, they attained the "Clarity Data Model - Epiccare Ambulatory" certification from Epic.