Aaron Hoerst, PMP, ITIL

Aaron Hoerst, PMP, ITIL has extensive work experience in the IT field. Aaron most recently worked at Numed, Inc. as the Information Technology Operations Manager, where they were responsible for the day-to-day operations of the IT environment. Aaron managed Desktop Support and served as the Office 365 administrator. Aaron utilized Microsoft Project to align their team's verticals with the company's overall direction. Before that, they worked at Numed, Inc. as a Desktop Support Engineer, where they created an image for Enterprise and managed the ITIL lifecycle of assets. Aaron was also responsible for changing and organizing standards related to asset management, onboarding, and offboarding processes.

Prior to their time at Numed, Inc., Aaron worked at Stefanini US as a Deskside Support Technician. Aaron also held a position at Freddie Mac as an Installation and Moves Associate, where they served as the IT asset manager for satellite offices and was responsible for procurement, imaging devices, desktop support, and software support. Earlier in their career, Aaron worked at SimpliSafe as a Customer Service Representative, assisting clients with troubleshooting and installation of security systems.

Aaron's work experience also includes a role as a Music Performance Major at Ball State University and a position as a Geek Squad Consultant at Best Buy, where they provided technology solutions and sales support.

Overall, Aaron Hoerst has a diverse background in IT operations, asset management, customer service, and technology consulting. Aaron is a certified Project Management Professional (PMP) and has a strong understanding of IT Infrastructure Library (ITIL) practices.

Aaron Hoerst, PMP, ITIL earned a Bachelor of Arts (B.A.) degree in Music Performance from Ballstate University, where they attended from 2008 to 2012. Aaron further pursued their education at Ball State University, obtaining a Master of Arts (MA) degree in Music Performance, General, which they completed from 2014 to 2016. In addition to their academic achievements, Aaron Hoerst has obtained several certifications, including the ITIL Foundation Level from AXELOS Global Best Practice in March 2018 and the Project Management Professional (PMP) certification from the Project Management Institute in March 2021. Aaron has also completed various online courses, earning certificates in System Administration and IT Infrastructure Services, Operating Systems and You: Becoming a Power User, The Bits and Bytes of Computer Networking, Technical Support Fundamentals, and IT Security: Defense against the digital dark arts, all from Coursera. Furthermore, Aaron Hoerst holds a Google IT Support certification from Google, obtained in January 2020, and an Associate Developer Certificate from Boomi, earned in September 2022. Aaron is also listed as a Professional Developer Certification candidate from Boomi Education Services in 2022.