Sam Hussain Alrashed

Sam Hussain Alrashed has a strong background in IT operations and management. Sam Hussain was most recently the Head of Information Technology Operations at NZX Limited, where they were responsible for overseeing technical operations, managing IT policies, and aligning IT strategies with business objectives. Sam Hussain implemented a robust IT Service Management framework and led cost optimization initiatives that reduced IT operating costs by 15%.

Prior to this role, Sam held positions at NZX Limited as an IT Operations Manager, DevOps Manager, and DevOps and Support Lead. In these roles, they successfully delivered IT projects, modernized infrastructure, implemented cost-effective strategies, and fostered a DevOps culture.

Sam also has experience at Plexure as a Technical Support Engineer Manager, Support Engineer Lead, and Software Developer. Sam Hussain excelled in technical communication, identified and resolved system performance issues, and maintained comprehensive technical documentation.

In addition, Sam has worked at Massey University as a Computer Lab Manager, ensuring resource management and optimal lab utilization, and at Sportfolio Ltd as an IT Support Consultant/Coordinator and Customer Service/IT Helper, providing technical support, troubleshooting hardware issues, and assisting with network setup and troubleshooting.

Overall, Sam Hussain Alrashed has a diverse range of experience in IT operations, management, and support roles, with a focus on optimizing systems, reducing costs, and enhancing efficiency.

Sam Hussain Alrashed has a Master of Information Sciences degree in Computer Software Engineering from Massey University. They also have a Bachelor of Information Sciences degree in Software Engineering, also from Massey University. In addition to their degrees, Sam has obtained several certifications. These include (ISC)² Candidate, Becoming a Manager Your Team Loves, Improving Your Leadership Communications, IT Security Foundations: Network Security, IT and Cybersecurity Risk Management Essential Training, Learning ITIL®, Be the Manager People Won't Leave, How to Be an Effective Remote Manager, Cert Prep: ITIL Foundations, DevOps Foundations: Infrastructure as Code, Putting ITIL® into Practice: Problem Management Techniques, and Transitioning from Manager to Leader. The certifications were obtained from various institutions, including (ISC)² and LinkedIn, in different years ranging from 2017 to 2023.