Sharon Ray

User Experience Researcher at Oakbrook Finance

Sharon Ray has extensive experience in market research and data analysis. Sharon has worked for various companies throughout their career, starting in 1991 at Britannia Building Society as a Marketing and Corporate Information Manager. In this role, they developed and delivered market and competitor information for consumer lending and savings markets. Sharon also managed the competitor intelligence network and analyzed competitor strategies and pricing.

After their tenure at Britannia Building Society, Sharon worked as a Market Information Consultant at Bright Finance on a short-term contract. Here, they produced an overview of the non-standard mortgage market and analyzed Bright Finance's performance within the market sector.

Following that, Sharon joined Alliance & Leicester as a Senior Research Manager in Retail Marketing. Sharon covered research on mortgages and prepared competitor analyses on Nationwide. Sharon also commissioned market research on new cross-sales brochures.

Sharon then moved on to Barclaycard as a Market & Competitor Insight Manager. Sharon'sresponsibilities included developing and owning overall market and competitor insights for Barclaycard's business units. Sharon led insight projects, conducted research, and improved the storage and sharing of insights to support fact-based decision-making.

Next, Sharon worked at Everybody Sport & Recreation as a Market Analyst, where they likely conducted market research and analysis.

Sharon then joined the University of Manchester's Faculty of Medical and Human Sciences as a Data Analyst. In this role, they reviewed and developed the post-graduate portfolio, analyzing student demographics and recruitment data to provide insights for the creation of the portfolio overview.

Sharon's next position was at Ikano Bank as a Marketing Strategist. Sharon delivered data-driven customer insights and recommendations to drive profitability in line with company objectives. Sharon developed the Voice of the Customer program, managing survey deployment, analyzing statistics, and utilizing results in partner packs.

Currently, Sharon is working at Oakbrook Finance as a User Experience Researcher. Sharon'srole is focused on representing the customer and providing digestible insights to help the business better understand its customers. Sharon developed the Voice of the Customer program using a third-party platform and analyzed verbatim themes and Net Promoter Scores across the customer journey.

Overall, Sharon has a strong background in market research, data analysis, and customer insights, making their a valuable asset to any organization.

Sharon Ray holds a BA Hons degree in Mathematics from the University of Oxford - Lady Margaret Hall. No specific start or end year information is available regarding their education at this institution.

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Timeline

  • User Experience Researcher

    October, 2019 - present