Salil Bhatia

Salil Bhatia is a seasoned IT service delivery professional with extensive experience in designing and implementing service management strategies across various organizations. Currently serving as Senior Vice President at OakNorth, Salil leads a team of IT professionals, focusing on continuous improvement in service quality and operational efficiency. Previous roles include Vice President and Deputy Vice President at OakNorth, where initiatives such as the shift-left approach and the implementation of ITIL and ITSM frameworks significantly enhanced service delivery. Earlier experiences at Condeco, Colt Technology Services, IBM Global Process Services, and Vertex Customer Services India involved overseeing IT operations, managing service desk functions, and driving improvements in service performance. Salil holds an MBA in Information Technology from SVKM's Narsee Monjee Institute of Management Studies and a B.B.A. from Sikkim Manipal University.