Mayur Patwary

Mayur Patwary has extensive experience in customer support and customer success roles. Mayur started their career at Aryaka Networks in 2012, where they worked as a Network Application Engineer and later as a Senior Technical Support Engineer. In these roles, they were responsible for provisioning customer networks, monitoring network health, diagnosing network issues, and implementing application network topology.

In 2016, Mayur Patwary transitioned to a Technical Manager role at Aryaka Networks. In this position, they led a team of customer support and success professionals, managed processes and KPIs, collaborated with engineering teams, and resolved technical and business-impacting issues. Mayur also played a key role in managing escalations, training and building line-level managers, and ensuring network uptime.

Mayur Patwary joined ContractPodAi in 2022 as the Director of Customer Success and Customer Support. Mayur was responsible for overseeing customer success and support efforts, ensuring customer retention and expansion, and developing processes and metrics. Mayur transitioned to their current role as Head of Customer Support at Observe.AI in 2023.

Throughout their career, Mayur Patwary has achieved significant accomplishments, including achieving consistent revenue retention rates, reducing churn ratio, improving renewal timelines, and contributing to the growth of organizations. Mayur has also been involved in winning RFPs and ensuring strong customer satisfaction.

Mayur Patwary completed their Bachelor's Degree in Computer and Information Sciences, with a focus on General studies, from B. M. S. College of Engineering. Mayur attended this college from 2008 to 2012.