Giovanna Cardoso de Almeida

Giovanna Cardoso de Almeida is an experienced CRM Analyst currently working at Ocean Drop since September 2023. Previously, Giovanna held various roles at Hurb from June 2020 to June 2023, including CRM Analyst Jr in the Growth team, where responsibilities included ensuring customer satisfaction through personalized support via multiple communication channels and utilizing systems like Zendesk and Sisainen. Prior experience includes serving as a Trainee at Nielsen from August 2014 to October 2015, providing trade support and customer assistance. Giovanna holds a Bachelor's degree in Advertising and Propaganda from Centro Universitário UniCarioca, completed in 2019.