Amanda Chiuzoli Silva

Amanda Chiuzoli Silva has a diverse work experience spanning multiple industries. Amanda began their career as an Estagiária at Embrapa, where they focused on nanotechnology applied to textiles. During their time there, they participated in workshops and published a project on synthesizing SiO2 nanoparticles.

Amanda then moved on to the CDMF - Centro de Desenvolvimento de Materiais Funcionais, where they worked on a research project in the field of cosmetology. Amanda contributed to the publication of several articles related to hair treatments and chemical processes.

Next, Amanda joined Tecumseh Products Company as an Estagiária, working in both the Quality Engineering and Laboratory roles. Amanda gained proficiency in quality tools and methodologies such as 5S, Six Sigma, and Lean manufacturing. Amanda collaborated with the Quality Analysts, controlled tests, and contributed to process improvement and standard compliance.

Following their time at Tecumseh, Amanda worked at Arquivei as an Account Executive. Amanda focused on the Small Business segment, providing consultative sales and support. Amanda also assisted the team in strategic decision-making and improving customer experiences.

Amanda then transitioned to Katléia Lab, where they served as a Technical Support for Research and Development. Their responsibilities included coordinating Hair Test and Hair DNA tests, conducting cosmetic efficiency tests, and utilizing various physical and image characterization techniques.

In their most recent experience at Octadesk, Amanda has served as a Customer Success Analyst. Amanda works closely with Low Touch clients, assisting in the implementation process, and collaborating with teams to develop business strategies that enhance the customer experience. Additionally, they handle negotiations and client retention, ensuring optimal outcomes for both parties.

Overall, Amanda Chiuzoli Silva has acquired a strong background in customer success, laboratory analysis, quality engineering, and research and development throughout their career.

Amanda Chiuzoli Silva attended UFSCar - Alumni from 2011 to 2018, where they obtained a Bachelor's degree in Chemistry with Technological Applications. Amanda has also obtained several certifications, including an Introduction to Customer Success from CS Academy in February 2023, a Yellow Belt in Lean Six Sigma from Yokoten Desenvolvimento Pessoal e Empresarial in March 2021, an Introduction to BPL - Laboratory Good Practices from Escola de Cursos Online in June 2020, Practical HPLC: Columns, Mobile Phases, and Development from CROMVALLab Cursos, Serviços e Consultoria in May 2020, and Basic Principles of Biocromatography from DCtech Laboratory Technologies in January 2020.