IV

Isabela Veronese

Analista De Processos E Operações - CS Ops at Octadesk.com

Isabela Veronese has a diverse work experience starting in 2014. Isabela first worked as an Estagiária de pesquisa e desenvolvimento at Braskem from August 2014 to February 2015. Isabela then moved on to Embrapa Instrumentação Agropecuária, where they worked as an Estagiária de pesquisa e desenvolvimento from February 2015 to July 2016. During this time, they focused on developing and characterizing nanofiber mats of biodegradable polymers using electrospinning and solution blow spinning processes. This project served as their undergraduate thesis for their degree in Engineering of Materials.

In 2017, Isabela joined Laboratório Newtech as a Pesquisadora from May 2017 to September 2019.

Most recently, in December 2021, Isabela started working at Octadesk as a Customer Success Analyst. Their responsibilities include customer activation and onboarding, monitoring health score indicators, and conducting tech touch training for clients.

Isabela Veronese pursued their education in a chronological order. Isabela attended UFSCar - Alumni from 2011 to 2016, where they obtained a Bachelor's degree in Engineering with a focus on Materials Engineering. In 2018 to 2019, they enrolled at Centro Universitário Senac and acquired a Technical degree in Quality. Additionally, Isabela Veronese received several certifications throughout their educational journey. These include the Scrum - Princípios e Práticas certification from Escola EDTI, obtained in February 2022; the Green Belt certification in Lean Six Sigma from Escola EDTI, obtained in November 2021; the Yellow Belt certification in Lean Six Sigma, also from Escola EDTI, obtained in August 2020; the Introductory course on Customer Success from RD University, obtained in November 2021; the course on Statistics for Metrologists and Uncertainty Calculations from Estatcamp Consultoria Estatistica Em Qualidade, obtained in March 2019; the course on Interpretation of Requirements and Formation of Internal Auditors for NBR ISO 9001:2015 from CCEL Campanelli Consultoria Empresarial Ltda, obtained in March 2019; and the courses on Communication in Essence from Mosaico21 - Desenvolvimento Humano and Leadership in Practice from Fundação Estudar, both obtained in 2019.

Links

Previous companies

Braskem logo

Timeline

  • Analista De Processos E Operações - CS Ops

    January 1, 2024 - present

  • Customer Success Analyst Whatsapp API

    April 1, 2023

  • Customer Success Analyst

    December, 2021

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