Caroline Carvalho

Caroline Carvalho has a diverse work experience in various customer success and customer service roles. In their most recent position at Octadesk starting in November 2021, they worked as a Customer Success Analyst. Prior to that, they worked at uCondo from February 2021 to October 2021 in the same role. From January 2019 to February 2021, Caroline held the position of Coordenadora de Atendimento e Vendas at Grafstock festas, and from January 2018 to January 2019, they worked as an Analista de Atendimento in the same company. Caroline also gained experience as an Estágio - Arquivo e Atendimento at Rede Record from November 2015 to November 2017, and as an Assistente de Atendimento at Grupo Padrão from February 2015 to September 2015.

Caroline Carvalho completed their undergraduate degree in Social Communication - Radio and TV at Universidade Anhembi Morumbi from 2014 to 2017. In addition to their degree, they have obtained several certifications. These include Customer Experience Management from FIAP in September 2022, Customer Loyalty with Customer Success Techniques from Omie Academy in August 2022, Bootcamp Customer Success from How Bootcamps in June 2021, Customer Success: How to Attract and Retain Customers from Sebrae in March 2021, Fundamentals of Customer Experience from Track.co in March 2021, Introduction to Customer Success from RD University in February 2021, and Digital Marketing from Universidade de São Paulo in September 2020.