Customer Service · Full-time · PA, United States of America · Remote possible
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.p.
What we do at Kraken
What we do: build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
What will you be doing?
We have been licensing Kraken for over 3 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
This role will own the technical part of a major client program with an international energy retailer who are initially looking to transform their Spanish operations. You will be leading the technical pillar of the migration and subsequent technical relationship. Managing a program of change for the client who has chosen to licence our Kraken platform as part of a broader business transformation objective.
Key responsibilities in this role include:
Over time, this role can evolve to Technical Program responsibility with other clients, to on-going Technology Account Management or to various roles with the Kraken Technology organisation, across several geographical regions.
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
Key Skills that are needed
Experience/Qualifications needed
Must speak Spanish and English
Scientific mindset, experience in engineering-led industries
Sector-relevant experience in managing complex technology implementation or migration programs
Proven experience in software adaptation, deployment and integration
Exceptional interpersonal skills
In terms of location, you can be based anywhere in Spain but regular travel to Valencia is expected.
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