Customer Service · Remote · Remote possible
Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.
We are hiring a Tier 3 Support Specialist to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.
What you'll be doing:
Working hand in hand with our engineering and management teams to oversee all things pertinent to the delivery of numerous applications. In this role, you will be responsible for providing our VA customers with Tier 3 production support. You will be directly responding to questions from teams building on or in support of the VA, triaging those requests, and putting in tickets to track each request.
What you’ll bring:
Requirements:
Education:
Benefits:
Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io
Compensation:
At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.
United States Wage Range: $70,000 – $110,000