Veerle van der Gracht

Veerle van der Gracht is a Conversational AI NLU Specialist currently working at Odido Nederland, tasked with improving the quality of chatbot classifications and ensuring effective question recognition and response accuracy. Previously, Veerle held similar roles at T-Mobile Nederland, enhancing chatbot performance for Lotte and Tara. Prior experience includes positions as a Digital Content Specialist and Conversation Designer at Crossphase, focusing on conversation flow design, performance analysis, and chatbot metrics. Veerle's career also encompasses roles in web design, digital content consultancy, and various content management positions across multiple organizations. Educational qualifications include a Master’s degree in Journalism and New Media, a Bachelor’s degree in Linguistics, and several minors from Leiden University.