Francis Millar

Francis Millar has a diverse work experience spanning from 2007 to present. They began their career as a Customer Team Member at Co-op, where they interacted with customers in person and over the phone, monitored Point of Sale displays, and provided product and service information.

In 2011, Francis joined Thomas Cook as a Customer Relations Consultant, assisting customers with holiday inquiries and handling post-travel complaints to ensure customer satisfaction while considering business needs. They later became a Subject Matter Expert and Gateway to Management, working with Team Managers on performance, coaching, and project delivery during a time of business transformation. In 2015, Francis became a Customer Relations Team Manager, responsible for managing Directors' Office, high-level complaints, and a team of up to 28 Customer Relations Consultants.

In 2018, Francis joined Three. as an Executive Office Team Leader. In this role, they managed a team of Executive Office Consultants, resolved high-level customer complaints, ensured compliance with regulatory obligations, and fostered a positive work environment through team engagement.

Most recently, in 2020, Francis began working at Ofgem as an Engagement Operations Manager, focusing on Consumer Affairs and Vulnerable Customers, with the details of their responsibilities and roles to be determined.

Francis Millar obtained a Bachelor of Arts (Hons) degree in Geography from the University of Strathclyde. This educational accomplishment took place between the years 2009 and 2013.