Publisher Success Manager

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

At Ogury, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong

About the role

• Ogury's publisher group is looking for a Publisher Success Manager to service Ogury's publisher partnerships within the Italian market
• The Publisher Success Manager plays a key role in ensuring the overall success of the company and is effectively the general manager of a defined book of business
• The role is ultimately responsible for ensuring Ogury exceeds our Publisher's expectations in delivering on our core value propositions, making them money and protecting their brand
• This is a great opportunity to work with some of the top publishers and make an impact in one of the most well-established players in the Italian digital landscape

What you will be doing

• You will carefully measure and analyse the evolution of our Publishers' performance on a day to day basis and provide recommendations so as to build long-term partnerships
• Managing a portfolio of top Publishers, you will be tasked with providing a great service and creating opportunities to drive further revenues and partnerships with their other properties
• Provide end-to-end customer service for all client needs including regular performance reviews on a weekly, monthly, and quarterly basis for top tier clients
• Develop a good understanding of technical aspects of our products to be able to onboard our Publishers successfully
• Work with stakeholders in the supply and product teams in order to prevent churn on our products
• Work directly with our internal technical teams and publisher's technical team to ensure successful implementation

About you

• Fluent speaking in Italian and English
• Ideally, you have experience in managing publisher partnerships
• Capacity to develop and retain customer relationships
• You will be commercial and have examples of upselling and growing customer accounts
• You are able to troubleshoot problems and have a solutions-based approach with your clients
• You are an excellent communicator, you're able to communicate and collaborate with different teams, from clients to technical teams
• Understanding of Internet advertising
• Proficient in Excel, having an interest in turning data into commercial proposals