Bianca Vieira

Bianca Vieira has worked in three different companies, beginning with oico (YC S20) in 2020 as an Analista de Customer Success/Operações. In 2019, they worked at Xerpa as an Analista de Pré-Vendas - BDR, responsible for generating new business opportunities through research and qualification. Bianca also identified feedback and passed it internally for product improvement. In 2018, they were an Assistente de Pesquisa SDR Pleno at SM Services, prospecting and qualifying outbound opportunities for the Sales team, creating the necessary engagement and explaining the solution clearly. Additionally, they conducted market research and analysis, mapping the scenario of large and medium companies, and finally creating a strategic plan to understand the best way to contact the client. Bianca also had an Estágio SDR Outbound role.

Bianca Vieira is currently enrolled in a Postgraduate Degree in Criatividade e Ambiente Complexo at ESPM Escola Superior de Propaganda e Marketing, which they began in 2022. Prior to that, they studied Relações Internacionais at Universidade Anhembi Morumbi from 2015 to 2019. Bianca also had an Intercâmbio at Erin School Of English from 2016 to 2017, where they studied English as a Second Language. In addition to their formal education, Bianca has obtained several certifications. These include Customer Service: Ações e Estratégias que Contribuem para Encantar o Cliente from Pontifícia Universidade Católica de São Paulo in 2021, Fundamentos da Experiência do Cliente from Track.co in 2020, Customer Success from Rock Content in 2020, Sales Engagement from Outbound Marketing in 2020, and Inbound Marketing from Rock Content in 2019.