Luis Parcus

Luis Parcus has a diverse range of work experience, starting from their role as a call center attendant at Aec, where they developed strong communication and problem-solving skills. Luis then moved on to become a sales leader at Master Brasil | Contact Center, where they successfully led a team of sales representatives and focused on improving productivity and employee satisfaction.

Following that, Luis worked as a sales supervisor at Plansul Consultoria em Seguros Saúde, where they managed a team of sales representatives and ensured that monthly goals were met. Luis collaborated closely with the team, provided training, and aligned procedures to deliver excellent service to clients.

Luis also gained experience as an anti-fraud analyst at Azul - Brazilian Airlines, where they analyzed data to detect fraud during ticket sales, participated in the development of fraud prevention strategies, and handled chargeback analyses and defense.

As an intern at RHI Magnesita, Luis worked in the R&D department of Mineral Processing, focusing on the beneficiation of magnesite. Luis conducted simulations and provided support to optimize production processes, contributing to efficiency and product quality.

At FedEx, Luis worked as a Planning and Engineering Analyst, undertaking projects to improve process flows, enhance service, and reduce costs. Luis implemented best practices, delivered new tools for effective problem-solving, optimized process management, and improved communication with stakeholders.

Luis also has experience as a blockchain specialist at SuaCriptomoeda.digital, where they created smart contracts, audited them for flaws and improvements, conducted anti-fraud investigations, and analyzed and monitored projects.

Currently, Luis holds the position of Customer Support Supervisor at OKTO, where they were responsible for establishing and developing the customer service network from scratch, training a team of six agents, and ensuring high-quality and effective customer interactions across multiple channels.

Throughout their various roles, Luis has consistently demonstrated their commitment to providing excellent service, improving processes, and achieving results.

Luis Parcus pursued their education chronologically starting from 2012 to 2016, where they attended Faculdades Kennedy and obtained a Bachelor's degree in Engineering with a focus on Mining. Following this, they opted for further studies and from 2021 to 2023, attended PUC Minas, completing a specialization in Project Management. Lastly, in 2023 to 2024, Luis enrolled in Estácio and pursued an Executive MBA specializing in Business Intelligence.