Gustavo Schmitz

Gustavo Schmitz has a diverse work experience spanning over several companies and roles. Gustavo most recently worked at Olala Homes as the Global Head of Customer Experience, where they were responsible for restructuring the Customer Service department and developing processes to achieve business goals. Gustavo also implemented automation systems and created incentive plans to improve guest satisfaction. Prior to that, Gustavo worked at Airbnb as a Senior Business Analyst. Gustavo also had their own social media consultancy and worked in various positions at RIOT, including Chief Operating Officer and Customer Service. Gustavo also gained experience as a Marketing intern at Monsanto and as a project manager at Jr. FAAP.

Gustavo Schmitz's education history is as follows:

From 2015 to 2016, they attended the Australian Institute of Professional Education Pty Ltd where they studied Project Management.

In 2012 and 2013, they pursued their Master of Business Administration (MBA) with minors in International Business at EADA Business School.

Between 2011 and 2012, Gustavo Schmitz attended ESPM Escola Superior de Propaganda e Marketing, completing their MBA with majors in Business, Management, Marketing, and Related Support Services.

From 2010 to 2011, they obtained a Certification in Project Management from ESPM Escola Superior de Propaganda e Marketing.

Finally, in the years 2003 to 2006, Gustavo Schmitz studied Social Communication with a focus on Marketing at FAAP - Fundação Armando Alvares Penteado.