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Account Manager

Customer Service · Cologne, Germany

Job description

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Account / Project Manager

Location: Cologne, Germany (hybrid)

Type: 18-month FTC (with a possibility of converting to FTE/permanent)

ROLE MISSION

ABOUT THE TEAM YOU WILL BE JOINING

Reporting to the Account Director, the Account / Project Manager works alongside a team of 8 across two locations.

WHAT YOU WILL BE DOING IN YOUR ROLE

  • Work in true collaboration with the client and be responsible for a seamless successful project and product as the outcome
  • Managing projects from beginning to end with clear communication on a regular basis on milestones, targets, goals and deadlines
  • Planning digital projects from the initial stages through to final delivery
  • Acting as the lead contact for clients during projects
  • Continuously assessing working methods and processes and making recommendations for improvement;
  • Reviewing project resources and providing an analysis on whether they meet the demands of the project
  • Ensuring key Service Level Agreements are met by all parties involved
  • Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes. 
  • Fluent in German and English 

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

  • Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships
  • Exceptional project management skills to be the product owner working with the clients  
  • Overall responsibility for the successful initiation of the project plan and execution with stakeholders, monitoring progress, controlling deadlines and closure of the project
  • The ability to develop and put forward the best process in tackling data gathering and storing
  • The ability to host clear, efficient and productive project meetings for differing stages of the project from kick off, discovery and so on, using a project methodology  
  • Agile Project Management experience for mapping out sprints and leading scrums
  • Great communication skills that are tailored for the recipients
  • The ability to manage and mentor junior team members 

Job Id: 10230

#LI-JP1 #LI-Onsite #LI-midsenior

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

Follow us on  Instagram oliver.talent

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far-reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

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