Tauany Santos

Tauany Santos is a seasoned customer experience professional with extensive leadership experience in managing high-performance teams across various companies. Currently serving as a Customer Experience Coordinator at Ollie since February 2024, Tauany has previously held roles including Customer Service Lead at AMARO, and Supervisor of Operations at Intervalor, demonstrating expertise in KPI improvement and strategic planning. Additional experience includes working as a Team Leader for Customer Experience at Atento Brasil and as a Supervisor and Agent at Teleperformance. Tauany is pursuing a Postgraduate Degree in Project Management and has a background in Business Processes and English studies.