Tiago Villas

Tiago Villas has a diverse work experience spanning over a decade. Tiago began their career as an Analyst of Support Technical at Redline Contact Center in 2004, providing remote installation support for credit card machines. Tiago also assisted in customer location and installation releases, creating detailed reports for successful and unsuccessful installations. Tiago left the company in 2005 due to a change in ownership.

In 2006, Tiago joined Atento Brasil as an Analyst of Customer Support, where they provided customer service and support. Tiago left the company in 2007.

After that, Tiago held the position of Manager at Supra Lanches LTDA ME from 2008 to 2009, overseeing the operations of the company.

Following their role as a manager, Tiago joined Promomark Variedades LTDA ME as an Assistant of Marketing from 2010 to 2011, assisting in marketing activities.

In 2013, they joined Atom Sistemas LTDA as a Designer and Marketing Consultant, where they developed brand strategies and actions, increased website traffic, and designed user interfaces for their systems. Tiago also provided strategic consulting and generated new contracts. Tiago left Atom Sistemas LTDA in 2014.

In 2016, Tiago joined OLOS Tecnologia e Sistemas as an Analyst of Technical Support, providing support and assistance to customers. In 2018, they transitioned to the role of ONOC Coordinator, where they led a team and developed automated monitoring and maintenance systems. Tiago also implemented the monitoring system Zabbix, customizing it to fit the company's needs. In 2019, they took on the role of Technical Support Coordinator and continued to enhance support processes, create support materials, and update the Zabbix system. In 2022, they became a Customer Success Specialist, focusing on improving customer experience and providing support.

Tiago Villas has exhibited a range of skills and experiences throughout their career, including technical support, coordination, marketing, branding, and strategic consulting.

Tiago Villas attended the Universidade Metodista de São Paulo from 2006 to 2010, where they studied Communication. Tiago obtained a Bachelor's degree in Comunicação Social (Mercadológica) during this period as well. In terms of additional certifications, Tiago became a Zabbix Certified Specialist in December 2021 and a Zabbix Certified User in October 2021. Tiago also obtained the MCSE, MCSA, and MCP certifications from Microsoft in 2008.