Rieko Ikeda-Hayes

Rieko Ikeda-Hayes is an experienced professional currently serving as the Business Unit Programs and Planning Manager for Customer Service at Omaha Public Power District since July 1999. Rieko supports Vice-Presidents and Business Unit leadership in optimizing performance and aligning operational programs with strategic plans, focusing on monitoring and analyzing KPIs. Previously, Rieko held roles including Center of Excellence Manager, overseeing continuous improvement initiatives in Customer Service and Public Affairs, and Customer Operations Technology Specialist, facilitating solutions between customers and operational teams. Rieko's project leadership includes the successful implementation of a comprehensive payment solution over twelve months. Additionally, Rieko was a member of the Energy eBusiness Consortium from 2011 to 2015, providing access to industry expertise. Rieko holds an MS in Computer Information Systems from Bellevue University and a BS in Chemistry and Mathematics from Dana College.