Leila Leny

Leila Leny has worked in the customer service industry since 2014. Leila began as an Agente de atendimento ao cliente at BTCC Conexão Cliente in 2014, and was promoted to Instrutor and Supervisor de operações in 2016. In 2021, they joined OmniChat as a Customer Service Analyst.

Leila Leny has a diverse educational background. In 2021, they completed a Ux Designer degree from UX Unicórnio, an Especialização in Melhoria Contínua from Academia de Belts, and an Analista de Marketing em Mídias Sociais degree from Senac Brasil. Leila also holds two additional certifications: a Certificate in UX - Formação em UX, UI e Product Design from UX Unicórnio, and an Aceleração Global Designer #1 Inter from Digital Innovation One Inc. Prior to this, they completed a Graduação in Cosmetologia e Estética from Uniderp in 2012.