Marco Emanuele

Marco Emanuele currently serves as Customer Service Support Lead at Omya since November 2023, overseeing employee attendance, training new hires, and ensuring departmental coverage. Previously, Marco held the position of Customer Support Lead at StreamElements from September 2021 to August 2023, where responsibilities included providing technical support across various platforms, improving self-help resources, and managing customer escalations. Prior experience includes roles at Tripadvisor from August 2013 to June 2021, advancing from Senior Listing and Support Specialist EMEA to Customer Support Manager, where Marco led teams, implemented customer satisfaction strategies, and analyzed performance metrics. Earlier positions include customer service roles at Lycamobile and CBS Interactive. Marco Emanuele holds a Master's Degree in Business Economics and a Bachelor's degree in Political Science and Government from Università degli Studi di Teramo.