Ina Jaeger

Ina Jaeger has a diverse work experience spanning across various companies and roles. Ina is currently working at On as the Head of Customer Service Excellence EMEA since September 2023. Prior to this, they held the position of Head of Customer Service Team Operations EMEA at On from December 2021 to September 2023. Before joining On, they worked at Wayfair as a Senior Manager, Customer Service Operations from July 2017 to July 2020. Ina has also gained experience as a Team Manager Customer Service at Staples Deutschland GmbH & Co. KG from April 2015 to June 2017 and as a Team Lead Customer Service at Amazon from January 2012 to April 2015. Ina has also worked at Expedia, Inc. as a Property Assistant Coordinator from May 2011 to December 2011. In their early career, Ina held roles such as Team Lead Sales and Projektleitung Relocation at TRX Germany GmbH, Resort Supervisor at Libra Holidays, Manager Excursion Department at Crown Travel, and Excursion Sales Management at TUI Hellas.

Ina Jaeger obtained a Diplom in Politik Wissenschaft from Freie Universität Berlin, completing their education from 1988 to 1995. Additionally, they have obtained various certifications including a Lean Six Sigma Yellow Belt, Six Sigma: Analyze, Improve, Control, Lean Production, and Six Sigma: Define and Measure from Technische Universität München in 2022.